Saturday 27 February 2010

Return to Uganda - A Tale of Two Airports

It had been snowing again by the time we left Leicester on our journey south. I was exceptionally careful as I made my way with crutches over the slushy snow to the Jaguar Taxi which was to take us to Heathrow. It was 6.00 am but Steve and Marion who had been our amazingly generous hosts for the previous three weeks were up to wave us goodbye, maybe slightly relieved that we were finally on our way.

Cathy, Anne’s sister, had arranged to meet us at the airport to see us off, which was just as well as Terminal 5’s support for people on crutches was not great. Pushing a wheelchair and a luggage trolley on her own would not have been easy for Anne. In any case, after Cathy left us, I had a pile of hand luggage on me and Anne had to manage everything (including my crutches) through passport and security checks on her own. At the Boarding Gate the British Airways staff were surprised and apologetic that we had been given no help through the airport and had been left to fend for ourselves.

A final push down the tunnel in the wheelchair to the plane, and we were able to settle ourselves in for the 8-hour flight to Uganda. It was a good flight, but we had plenty of time to contemplate how exactly we would disembark at Entebbe. The airport is equipped with tunnels for access to the aircraft, but they never seem to be used. Instead, steps are used for disembarkation, and although my crutch technique had improved over the previous 4-5 weeks I didn’t feel up to that steep descent. If we had as much support at Entebbe as at Heathrow we would have problems!

We were asked to wait until everyone else had left the plane and then made our way to the door where we were greeted by two African airport staff. Between them they had a feeble-looking metal frame chair. It was a bit like a deck chair, but had two handles, one at the foot and one at the back. I was invited to sit in the chair, and with some apprehension did so. Then, one man at the back and the other at the front, they lifted me up and began to walk down the steps. The young man at the front walked backwards and looked as though he had never been expected to do anything quite like this before and was trying to work out the best way of doing it.

The seemingly vertical descent was not really the way I would choose to leave an aircraft, but the spectacle was enjoyed by a number of airport staff. Eventually, after what felt like an age, to my great relief we were finally on the ground where a wheelchair awaited me. Then, with minimum fuss, our two escorts ushered us to the front of the immigration queue, and thence to the carousel to collect our luggage. They loaded up the luggage trolley which they had obtained and moved us swiftly to the airport exit ahead of everyone else. The whole process had been so speedy that the taxi from the Airport Guest House hadn’t yet arrived. But our minders stayed with us, and did so until they could finally deposit us and our luggage in the taxi for the short trip to our home for the night and recovery before the next ‘leg’ of our journey back to Kuluva.

Facilities for the disabled – Heathrow 2, Entebbe 10.

P.S. Sorry there are no pictures for this one. We had other things on our minds during the journey!

2 comments:

Unknown said...

Well done Uganda! So pleased that they treated you with the respect you deserve and it was a good journey. The lift down the stairs sounds terrifying! So pleased to hear too that you arrived back safe and sound and, even, that it felt like home. It was very lovely to see that little bit more of you than expected even among the confusion and the frustration. We are thinking of you and praying for you. Will be in touch soon. God bless.

Ben and Bethan x

Paul Arnesen said...

It is just great to know that you are back safe and sound, and it was so lovely to see you looking so well and full of life. I am sorry that the visit to the UK was marred by this mishap, but we are just so grateful for the visit, and we are sure that you will soon be back in the swing of things doing your stuff for the Lord. LOts of love from Lizzie and Paul